Andrew J Swan PhD, MSc, MBA

EDUCATION:    

  • Doctor of Philosophy, Management, University of Bath, Bath, UK
  • Master of Science, Information & Knowledge Strategy, Columbia University, New York, NY
  • Master of Business Administration, Finance and Accounting, University of Chicago, Chicago, IL
  • Bachelor of Science, cum laude, Computer Science, Columbia University, New York, NY

EXPERIENCE:        

UNISYS, Chicago, IL                                                                                

Knowledge Manager 

  • Served as “face of Knowledge Management” (KM) to client executives
  • Managed client’s intellectual capital and identified gaps in technical/procedural knowledge base
  • Built knowledge content; coordinated and implemented procedural changes
  • Reviewed data to identify areas where improved knowledge would enhance operations effectiveness
  • Organized client KM workshops; ensured resulting changes were implemented
  • Reviewed portal information/knowledge to ensure content remained accurate and relevant
  • Improved KM processes (more automation, better functionality, and improved integration)

 HEIDRICK & STRUGGLES, Chicago, IL                                                                     

Knowledge Manager, Global Industrial Practice

  • Established, promoted and sustained KM best practice adoption to improve knowledge flows/transfer/ collaboration across the global practice
  • Coordinated change program to institutionalize KM processes within virtual communities of practice
  • Designed/customized KM platform (intranet portal linked to turnkey database); populated the site
  • Directed research team (six US and remote knowledge workers) tasked with content management, i.e. knowledge capture, codification, retrieval and dissemination; represented team to senior management
  • Managed interactions and expectations with internal clients to shape and execute their content management requirements

 INDEPENDENT CONSULTANT, Chicago, IL                                                                          

  • Led/managed studies measuring market perceptions of client product/service offerings
  • Coordinated project work streams with other external consultants and vendors
  • Recommended tools/techniques to clients to improve content management

MCKINSEY & COMPANY, Chicago, IL                                                     

Knowledge Manager, Operations Effectiveness & Strategy Practice

  • Audited the practice’s intellectual capital, created knowledge maps and launched research efforts to fill identified knowledge gaps
  • Conducted project reviews of proposed knowledge building efforts (over $4 million) to determine the competitiveness of resulting intellectual capital; interfaced with practice’s Knowledge Council
  • Institutionalized R&D “best practices” on knowledge development initiatives
  • Packaged client lessons learned into reusable templates, methodologies and service offerings

A.T. KEARNEY INC, Chicago, IL                                                                 

Research Manager, Operations Practice

  • Harvested knowledge from engagements to develop case studies profiling innovative client work
  • Maintained repositories of business intelligence on the management consulting industry
  • Conducted competitive assessments of consulting firms; presented findings to partner leadership
  • Served as chief editor of quarterly internal publication profiling innovative client case studies

ANDERSEN CONSULTING (now ACCENTURE), Chicago, IL                              

Research Manager, Strategic Services Practice

  • Managed all phases of US research study on retail banking industry
  • Repackaged critical knowledge to assist banking consulting teams
  • Populated knowledge portal (Lotus Notes) with best practice documents; indexed/tagged files
  • Led partner and senior manager workshops/presentations outlining key research insights
  • Created strategic frameworks using practice’s intellectual capital for firm’s financial industry showcase center in New York
  • Designed and implemented demand forecast model for practice.

HARVARD BUSINESS SCHOOL, BOSTON, MA                                                         

Research Analyst

  • Analyzed business strategies, market share/penetration and financial performance of companies and industries for in-depth academic studies
  • Created programs to analyze research data using analytic software tools (SAS, SPSS, Excel, @Risk)
  • Summarized research findings in written reports and presentations to professors

 FIRST NATIONAL BANK OF CHICAGO (now JP MORGAN CHASE), Chicago, IL            

Associate, Capital Markets Group

  • Analyzed financial performance and hedging strategies of synthetic/derivative securities

GOLDMAN SACHS & CO

Senior Technical Analyst 

SKILLS:

  • English (native), French (fluent), German (conversant), Spanish (basic)
  • Fortran, Pascal, Cobol, C, SQL, SAS and SPSS programming languages;
    DB2, IMS, SharePoint, and Access databases